Accepting Money Orders is a great way to accommodate those who don't have a bank account or a credit card when ordering transcripts. As you may know, when an individual places a request for records using a credit or bank card, we verify the payment on our end before we allow the application to be pushed to the queue for processing. This ensures you're not processing applications that have not been paid for properly. With Money Orders, we needed a way to allow the application to go through without a credit card, but not show up in the queue until you received the payment. To that end, we came up with a nifty little mechanism that allows for just that scenario. Read on to see how we handle these type of requests!
Processing Money Order Transactions
Step 1: Navigate to the ‘Money Orders’ tab — From the main ‘Unassigned/In-Progress’ page, click on the tab named ‘Money Orders’, located in between the ‘All’ and ‘Coupons’ tab.
Step 2: Search for the Money Order request by order number — From the ‘Money Orders’ page, enter the order number in the text search field and hit ‘Search’. This will locate the order and display it for you to ‘Activate’.
Step 3: Activate the Money Order — Once you have located the order, click the ‘Activate’ button to mark as paid and allow for processing. Once clicked, you will notice that the status changes to ‘Money Order Received’ on the order list.
Step 4: Work the order — Once the Money Order is ‘Activated’, it is now able to be grabbed as normal. You can leave it in the queue to be worked in line with the other orders or you can manually take possession of the order by clicking on the ‘check’ box to the right of the order. Once you have the order opened, you will notice that the status of the order is ‘Money Order Received’ and it is safe to complete the order.
Step 5: Rejoice! — You've just completed a Money Order transaction!
If you have questions, please reach out. We love answering your questions!
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