Welcome to our FAQ page! Here you'll find answers to commonly asked questions about our products and services. We understand that you may have queries and concerns, and we're here to provide you with the information you need. Take a look at the questions below to find the answers you're looking for. If you don't see your question listed, feel free to reach out to our customer support team for further assistance. We're committed to ensuring your experience with us is as smooth and enjoyable as possible. Let's get started!
How do I obtain a status update?
How do I obtain a status update?
To obtain a status update, please contact the School District directly. Since the School District is in charge of processing the application, they will be better equipped to answer any questions regarding your order's status. You will find their contact information at the bottom of the Scribbles site.
Where do I upload my documents?
Where do I upload my documents?
After submitting your application, you'll find it listed on the Family Dashboard. Adjacent to it, you'll see a "View/Add Docs" button under the pre-processing requirements section. You can upload the necessary documents there. Additionally, certain documents may be necessary under the "Residency Docs" button. If this button is not visible, it means either residency documents are not required or can be uploaded alongside the pre-processing requirements. Please remember that documents must be in PDF, PNG, JPEG, or TIFF format and should not exceed 5MB in size.
How do I add a child to my account?
How do I add a child to my account?
To add additional children to your account, you will want to use the “Associate Student” button found on the left side of the Family Dashboard. Please keep in mind that this will not submit an application. Only after the student has been added can an application be submitted for them.
How do I reset my password?
How do I reset my password?
You can reset your password by using the “reset password?’ link found next to the “Login” button on the Family Dashboard Login Page.
Once you have pressed the link, enter your email address into the "Email Address" field and press "Reset Password".
You will then receive a code via email. Take the code from your email and enter it into the "Access Code" field. Then, you will want to enter and then confirm your password. Press "Reset Password" to finalize.
How do I submit my Application?
How do I submit my Application?
After you have associated a student to your account, you will click the green button situated on the right-hand side of the Family Dashboard. Typically, this button will be labeled as "Begin Application" or something similar.
It’s saying my child’s information does not match. What do I do?
It’s saying my child’s information does not match. What do I do?
If you're seeing this message, it means that the student information you entered doesn't match what the School District has on file. If you're sure that the information you provided is accurate and you think that you're receiving this message by mistake, please get in touch with the School District directly.
How do I make changes to my account?
How do I make changes to my account?
If you need to make changes to your parent/guardian account, you can make changes to your account by using the “Edit Profile” button found on the right side of the Family Dashboard. Please keep in mind that this will not update the information on previously submitted applications. This information will need to be updated by the School District.
How do I change my student's information?
How do I change my student's information?
If you need to make changes to your student's information, you can edit the student profile by using the pencil icon located next to the student’s name on the left side of the Family Dashboard. Please keep in mind that this will not update the information on previously submitted applications. This information will need to be updated by the School District.
How do I make changes to my submitted application?
How do I make changes to my submitted application?
If you need to make changes to your previously submitted application, you will need to contact the School District Directly. Scribbles Software is unable to make changes to your application.
The application I want to submit is not appearing. Why not?
The application I want to submit is not appearing. Why not?
In most cases, the application will not appear due to information being incorrect on the student profile. Confirm all the information is correct by using the pencil icon located next to the student's name.
How do I remove a student from my Dashboard?
How do I remove a student from my Dashboard?
To remove/deactivate a student profile on your Family Dashboard, you will need to contact the School District directly. Scribbles Software if not authorized to deactivate students from Family Dashboards.
How can I change my email address on my account?
How can I change my email address on my account?
You can change the email address attached to your account by logging in and clicking “Edit Profile” button located on the right side of the Family Dashboard. If you are unable to log into the account to make this change, you will want to reach out to the School District directly. Scribbles is not authorized to make changes to any accounts.
Why is it asking me to update the information for the wrong student?
Why is it asking me to update the information for the wrong student?
Every 90 days or at the commencement of a new school year, you will receive a prompt to review and update your parent/guardian details, as well as, update all associated student information when logging into the Famly Dashboard. Please note that updating this information does not automatically submit an application. To submit an application, you will click the green button situated on the right-hand side of the Family Dashboard. Typically, this button will be labeled as "Begin Application" or something similar.