The Order Tracker does more than track orders. It is a multi-functional tool that bridges the gap between records requesting and records processing. Let's look at the variety of features within the Order Tracker.

Communicate with the Records Office:

This nifty feature allows direct communication between you and the Records Office. Whether it be inquiring about the status of an order, requesting a change to an application that has already been submitted, or canceling and requesting a refund, this is the direct line between you and the Records Office. Type out your message in less than 500 characters and hit the send message button, and just like that, a chat has been started between you and the Records Office!

Attach Documentation:

The School District has requested additional information to verify your identity; how do we get them that information? This great feature allows the requestor to securely upload personal data to their application so that it can be reviewed and processed by the School District. This great feature guarantees that the private and confidential information on an ID of any kind is kept between you and the School District. Click the add files button and attach your document. It is that simple!

Attach a Voicemail:

If you prefer not to type your request or inquiry, you can leave a voicemail to the Records Processor and request a callback from the Records Office. Sometimes it is easier to leave a voicemail rather than type out a message. After the message is left, you can request a callback to the phone number provided on the application.

Order Progress Tracker:

And, of course, the namesake of the Order Tracker, the order tracking! This progress bar shows what stage of the process that your order is in. The process steps are order started, the payment received or pending, assigned to a processor, approved or denied. Remember, any questions regarding this progress bar can be asked directly to the processor using the aforementioned direct message and voicemail tools.

Comments from the District:

You will see the School District comments at the Order Tracker's bottom. In this section, you will see requests for additional information or status updates from the Records Office. This is where the School District will also respond to any questions or inquiries.

The Order Tracker is an incredible tool for more than just tracking an Order but making communication more accessible and efficient between the requestor and the processor. Check out the awesome features for yourself!