Accepting Money Orders is a great way to accommodate those without bank accounts or credit cards when ordering transcripts. As you may know, when an individual requests records using a credit or bank card, we verify the payment before we allow the application to be pushed to the queue for processing. This ensures you're only processing applications that are paid for properly. With Money Orders, we needed a way to allow the application to go through without a credit card but only appear in the queue once you receive the payment. To that end, we devised a nifty little mechanism that allows for just that scenario. Read on to see how we handle these types of requests!
Processing Money Order Transactions
Step 1: Navigate to the 'Money Orders' tab — From the main 'Unassigned/In-Progress' page, click on the tab named 'Money Orders,' located between the 'All' and 'Coupons' tabs.
Step 2: Search for the Money Order request by order number — From the 'Money Orders' page, enter the order number in the text search field and hit 'Search.' This will locate the order and display it for you to 'Activate.'
Step 3: Activate the Money Order — Once you have located the order, click the 'Activate' button to mark it as paid and allow it for processing. Once clicked, you will notice that the status changes to 'Money Order Received' on the order list.
Step 4: Work the order — Once the Money Order is 'Activated,' it can now be grabbed as usual. You can leave it in the queue to be worked in line with the other orders or manually take possession of the order by clicking on the 'check' box to the right of the order. Once the order is opened, you will notice that the order status is 'Money Order Received,' and it is safe to complete.
Step 5: Rejoice! — You've just completed a Money Order transaction!
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